Shayar Ali
Senior Support Account Manager at ServiceNow
Villeneuve-d’Ascq, Hauts-de-France, France
Summary
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Senior🎓
Top SchoolShayar Ali is a strategic ServiceNow professional and Staff Software Engineer with nearly a decade of experience blending enterprise customer success, technical delivery, and hands-on engineering. He excels at managing high-profile accounts and incident response while driving upgrade readiness, SLA enforcement, and cross-functional coordination to reduce service disruption and boost adoption. His background spans startup product engineering and municipal smart-city programs, giving him a rare combination of customer-facing consulting, systems integration, and research-led project coordination. A native Arabic speaker based in northern France, he brings regional business insight to international enterprise engagements. Equally comfortable in Node.js development and ServiceNow platform integrations, he has contributed to replatforming efforts such as Mapwize into the NOW Platform, demonstrating both product-minded engineering and operational stewardship.
9 years of coding experience
13 years of employment as a software developer
Doctor of Philosophy - PhD, Smart Cities, Doctor of Philosophy - PhD, Smart Cities at University of Lille 1 Sciences and TechnologyBachelor's degree, Computer Engineering, Bachelor's degree, Computer Engineering at Aleppo University
French, Arabic, English, Turkish, Kurdish
Github Skills (16)
wrapper8
api7
nodejs6
javascript3
naming-conventions3
jstree3
rocket2
location1
location-services1
metalsmith1
gis1
indoor-maps1
offline-maps1
elevation1
progressive-enhancement1
Programming languages (1)
Github contributions (5)
She2016/test-node-saint-quentin
Sep 2018 - Jan 2019
Contributions:26 pushes in 3 months
She2016/react-confusion
Dec 2018 - Dec 2018
Contributions:20 pushes, 1 branch in 4 days
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