Summary
Shekhar Shrestha is an IT support professional turned sales manager based in Sydney, combining hands-on technical expertise with client-facing account management. With strong experience in Windows Server, Active Directory, Microsoft 365/Azure administration, and L1/L2 helpdesk workflows, he reliably resolves technical issues while simplifying explanations for non-technical users. He has built full-stack web projects using HTML/CSS/JS, Node.js and databases, reflecting a practical developer mindset alongside his support background. Comfortable across support channels and ticketing systems like Freshdesk and Jira, Shekhar also brings contract compliance and key-account handling to technology operations. Known for being dependable and eager to learn, he leverages both technical depth and interpersonal skills to improve end-user experience and business outcomes.
42 years of coding experience
3 years of employment as a software developer
Bachelor's degree, Information Technology, Bachelor's degree, Information Technology at King's Own Institute