Summary
Shirley Wang is an IT-minded customer service professional based in Greater Melbourne with 12 years of experience delivering guest-focused operations and front-line management in hospitality. With formal studies in information technology, software engineering and digital media from Federation University and a background in IT administration and Japanese from Dalian University, she blends technical curiosity with strong people skills. Shirley has progressed from office manager to manager of customer service roles, demonstrating practical problem-solving, team coordination and a steady commitment to improving service outcomes. She seeks to translate academic IT training and hands-on hospitality experience into technical roles, bringing a pragmatic approach to complex problems and a willingness to learn new tools. An understated strength is her track record of navigating real-world constraints—tight timelines, varied stakeholder needs and high customer expectations—while producing high-quality results.
12 years of coding experience
1 year of employment as a software developer
information technology, Software engineering, Computer game and digital media, IT, Fresh graduate, information technology, Software engineering, Computer game and digital media, IT, Fresh graduate at Federation University Australia
Bachelor's degree, Computer Software/Information Technology Administration and Management, Japanese, Bachelor's degree, Computer Software/Information Technology Administration and Management, Japanese at Dalian University of Foreign Languages