Shivani Chander
Senior Executive at UNIVO Education
Greater Delhi Area India
Summary
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Senior🎓
Top SchoolShivani Chander is a student-operations leader with nine years of experience optimizing end-to-end learner journeys in EdTech, currently driving onboarding, engagement, support, and retention at UNIVO Education. She combines strong process and quality management skills with data-driven RCA to maintain a 95% resolution rate and faster turnaround times across cross-functional teams. Her background spans high-volume case management and operational improvements developed earlier at Tech Mahindra, giving her a blend of corporate process rigor and education-focused empathy. Pursuing a Master's in English Language and Literature, she brings clear communication and analytical thinking to system design and stakeholder alignment. Known for streamlining workflows and reducing duplicate concerns, she has a practical knack for building ownership across Admissions, Academics, Finance, and Tech. Outside work she signals a values-driven approach—“Build for good”—that informs how she shapes student experiences.
9 years of coding experience
4 years of employment as a software developer
University of DelhiThe Indira Gandhi National Open University (IGNOU)
Github Skills (3)
typescript1
javascript1
nodejs1
Programming languages (1)
Github contributions (5)
shivanichander/tSNE
Oct 2017 - Oct 2017
Contributions:11 commits, 9 pushes, 1 branch in 1 day
DataByteNITT/Demonetization-DataByte
Feb 2017 - Mar 2017
Contributions:17 commits, 16 pushes, 1 branch in 24 days
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