Shoaib Khan is an Operations Manager based in Delhi with 10 years of experience optimizing financial operations and client relationships in lending and collections. A Delhi University B.Com graduate, he specializes in managing overdraft services end-to-end—activation, eligibility analysis, monitoring, reporting and repayment follow-up—while coordinating cross-functional teams to ensure timely execution. His background in frontline collections and training has honed strong client communication and coaching skills, allowing him to reduce delinquency through targeted reminders and stakeholder engagement. Shoaib combines analytical reporting with practical process improvements and enjoys continuous learning in computer science, bringing a methodical, data-informed approach to operational challenges.
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