Shofiqul Anwar
Senior Tech Support Agent at IntegratingMe
Dhaka, Dhaka Division, Bangladesh
Summary
👤
Senior🎓
Top SchoolShofiqul Anwar is a Senior Tech Support Agent with 9 years of hands-on experience in technical support, networking, and customer success, currently delivering remote assistance at IntegratingMe while leveraging deep Zoho CRM expertise. He combines practical network engineering skills—especially with Mikrotik routers and LAN/WAN management—from prior IT roles with a strong focus on cybersecurity and proactive incident prevention. Comfortable troubleshooting Android, Windows, and Mac systems at scale, he consistently meets quality and volume targets and identifies upsell opportunities through empathetic, solution-driven engagement. A self-taught Android developer with formal nanodegree training and multiple Coursera certifications (including Google Workspace and Cybersecurity tracks), he continuously upskills to bridge support, security, and product knowledge. Based in Dhaka, he keeps meticulous records and applies research-led problem solving to turn complex tech issues into secure, usable outcomes.
9 years of coding experience
Bachelor's degree, Computer Science and Engineering, 3.42, Bachelor's degree, Computer Science and Engineering, 3.42 at International University of Business Agriculture and TechnologyGoogle Professional Workspace Administrator, Google Workspace, https://coursera.org/share/5417455d8c69c9db2b3f731d977df722, Google Professional Workspace Administrator, Google Workspace, https://coursera.org/share/5417455d8c69c9db2b3f731d977df722 at CourseraAndroid Developer Nanodegree by Google, Android Development, Android Developer Nanodegree by Google, Android Development at UdacitySecondary School Certificate, Science, 4.81, Secondary School Certificate, Science, 4.81 at Mirpur Bangla High SchoolDiploma in Engineering, Computer Technology, 3.31, Diploma in Engineering, Computer Technology, 3.31 at Dhaka Polytechnic Institute
English, Bengali, Hindi, German
Stackoverflow
1reputation
0reached
0answers
0questions
Github contributions (5)
polash/PopularMoviesStage-One
Jun 2017 - Sep 2017
Contributions:7 pushes, 1 branch in 3 months
polash/BakingApp
Jul 2017 - Jul 2017
Contributions:16 pushes, 1 branch in 2 days
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