Sibo Cai
Principal Product Manager at ServiceNow
Chengdu City, Sichuan, United States
Summary
👤
Senior🎓
Top SchoolSibo Cai is a Principal Product Manager with 12 years of experience building and scaling AI platforms, currently leading generative AI product delivery at ServiceNow from POC to production. He has driven adoption to 300K+ monthly LLM calls across 150 customers and previously owned NLU strategy that improved conversational experiences and incident deflection for 300+ enterprises. His background in strategy and analytics at Accenture informs a data-driven approach to product requirements, quality metrics, and go/no-go criteria that balance performance, scalability, and business value. An MBA from Chicago Booth complements his technical product work with rigorous commercial and operating model insight. Curious by design — he embraces "Curiosity-Driven Development" — and often translates research and customer interviews into pragmatic, measurable launches. Based in Chengdu, he brings a rare blend of enterprise AI delivery experience and strategy-led product intuition.
12 years of coding experience
2 years of employment as a software developer
Master of Business Administration - MBA, Master of Business Administration - MBA at The University of Chicago Booth School of BusinessBachelor's degree, Economics, Bachelor's degree, Economics at University of Chicago
English, Chinese, Spanish
Github Skills (103)
sketch10
sketch-app10
sketch-plugin10
browser9
adobe-xd9
servo9
photoshop9
dfa9
automata9
rust8
javascript8
extendscript8
expressions8
regex-engine8
dimensions8
Programming languages (11)
Github contributions (5)
yangsibai/camphor
Feb 2016 - Aug 2019
Contributions:21 pushes, 1 branch in 3 years 7 months
yangsibai/jQuery-cache
Oct 2014 - Nov 2020
Contributions:15 commits, 8 pushes, 2 issues in 6 years 2 months
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