Sigurður Gunnarsson
Service Manager - Service Management & Quality at Reiknistofa bankanna RB
Iceland
Summary
🤩
Rockstar🎓
Top SchoolSigurður Gunnarsson is a seasoned service and operations leader with 13 years in IT service management, currently heading Service Management & Quality at Reiknistofa bankanna in Iceland. He has a strong hybrid background spanning product management, support and maintenance, business analytics and marketing across telecom and financial IT firms, having progressed from hands-on product roles to director-level operations. Known for translating complex technical and business requirements into reliable, auditable services, he blends strategic oversight with deep operational rigor. His education from Copenhagen Business School and Háskóli Íslands underpins a data-informed, customer-focused approach to service quality. A pragmatic collaborator, he often sits at the intersection of vendor management, incident resolution and continuous improvement — spotting process weaknesses before they become outages.
13 years of coding experience
9 years of employment as a software developer
MSC, MSC at Copenhagen Business SchoolCand. Oecon, Cand. Oecon at Háskóli ÍslandsVerzlunarskóli Íslands
Github Skills (200)
container-management10
mixpanel10
cattle10
forum10
discourse10
wordpress-plugin10
amp-html10
user-feedback10
rancher10
ruby10
sendgrid10
kubernetes10
webworker10
mhealth10
postgresql10
Programming languages (15)
Github contributions (5)
sigginet/google-webfont-optimizer
Nov 2014 - Jun 2015
WordPress plugin that makes your website a bit faster. The plugin optimizes the way Google Web fonts are loaded on your website.
Contributions:18 commits, 2 PRs, 12 pushes in 7 months
wordpressweb-fontsfontspluginfaster
SGudbrandsson/weddingpage
Oct 2019 - Jan 2022
Simple wedding page
Contributions:25 pushes, 1 branch in 2 years 3 months
wedding-pagereact
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