Simon Walker
VP Customer Experience at High Alpha
City of Edinburgh, Scotland, United States
Summary
👤
Senior🎓
Top SchoolSimon Walker is a seasoned customer experience and operational leader with 18 years of experience building global, 24/7 support and developer operations for high-growth tech companies. Currently VP Customer Experience at Circle, he architects AI-driven, multilingual support and transformed customer journeys to scale adoption of multi-billion-dollar stablecoin ecosystems. Previously he led massive technical operations and developer programs at Slack and Meta, running teams of hundreds and overseeing platform integrity for millions of developers and enterprise customers. Equally at home with engineering and people operations, he contributes to open-source projects like Git Extensions, improving UI and tooling that everyday developers rely on. Based in Edinburgh, he combines deep telecom and high-availability systems roots with a pragmatic bias for automation, measurable CSAT/NPS outcomes, and cross-functional product partnerships. Outside work he mentors students and advises startups, bringing operational rigor to emerging platforms.
17 years of coding experience
22 years of employment as a software developer
BSc (Hons) Business and Information Technology, BSc (Hons) Business and Information Technology at University of Staffordshire
Stackoverflow
1,688reputation
124kreached
48answers
2questions
Github Skills (20)
git10
ui-design10
uid10
front-end-development10
gitk10
dotnet-core10
csharp10
git-client10
gitextensions9
windows-forms9
netframework8
irc6
pdo6
php6
android6
Programming languages (14)
Github contributions (5)
gitextensions/gitextensions
Jun 2011 - Jan 2015
Git Extensions is a standalone UI tool for managing git repositories. It also integrates with Windows Explorer and Microsoft Visual Studio (2015/2017/2019).
Role in this project:
Full-stack Developer
Full-stack DeveloperContributions:6 commits, 1 PR in 3 years 7 months
Contributions summary:Simon contributed to the Git Extensions project by implementing and modifying UI components. They fixed a bug related to saving changes in the editor form, implemented a quick fix for an existing issue in the commit form, and added p4merge to the list of difftools. They also made small improvements such as fixing a typo and ensuring the impact graph plugin correctly respects the .mailmap file.
repositoriesmicrosoft-visual-studiowindowsgit-clientgitextensions
stwalkerster/ircbot-mediawikilib
May 2021 - Mar 2024
C# MediaWiki API library.
Contributions:8 PRs, 25 pushes, 10 branches in 2 years 9 months
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