Simon Xin
Sr, Support Escalation Engineer
Xuhui District, Shanghai, China
Summary
👤
Senior🎓
Top SchoolSimon Xin is a Senior Support Escalation Engineer with 12 years at Microsoft, based in Xuhui District, Shanghai, specializing in deep-dive root cause analysis and hands-on remediation for AD, Configuration Manager and Operations Manager. He combines customer-facing advisory workshops and remote/on-site health checks with scripting and solution development to resolve high-impact, hard-to-reproduce incidents. Comfortable operating across support, implementation and knowledge transfer, he excels at turning complex production issues into repeatable fixes and preventive guidance. Simon’s background in Computer Software Engineering from Fudan University gives him a strong systems foundation, and his long tenure at a global vendor means he often bridges product engineering and enterprise customer needs. Observant and pragmatic, he’s motivated by technical problem-solving rather than titles, favoring measurable reliability improvements and operator-friendly automation.
12 years of coding experience
bachelor of science, Computer Software Engineering, bachelor of science, Computer Software Engineering at Fu Dan Univercity
English, Chinese
Github Skills (21)
broker8
java7
iot7
backend6
mqtt6
moquette6
schema-design5
data-modeling4
graph4
full-stack4
server-side4
backend-framework4
productivity-tools3
web-development3
graph-database3
Programming languages (1)
Github contributions (5)
shimonxin/light-mqtt-server
Dec 2013 - Jan 2021
A lightweight MQTT server
Contributions:78 commits, 7 PRs, 10 pushes in 7 years 1 month
mqtt-clientmqtt-servermqttiot
shimonxin/moquette
Feb 2016 - Jul 2017
Contributions:25 pushes, 1 branch in 1 year 4 months
brokermqttmqtt-clientjavaiot
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