Senior Advisor, Technical Program Manager Customer Services Gen AI at Dell Technologies
Dublin, Dublin 1, Ireland
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Summary
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Senior
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Top School
Simran Kaur is a technical program manager with 9 years of experience and a 6+ year track record at Dell Technologies, currently leading enterprise GenAI and automation programs for customer services from Dublin. She blends a data science background (MSc in Data Science) and hands-on analytics experience with program-level execution, driving scalable self-service and operational efficiency for global support platforms. Simran is adept at coordinating cross-functional engineering, IT and business teams to deliver interdependent outcomes, manage risks and enable large-scale adoption. Her early work applying neural networks to neuroscience data and multiple data analyst internships reveal a curiosity for applying ML to real-world problems beyond typical program management duties.
9 years of coding experience
1 year of employment as a software developer
CPD DIPLOMA Business Innovation and Digital Transformation, CPD DIPLOMA Business Innovation and Digital Transformation at Technological University Dublin
Master of Computer Science Data Science, Master of Computer Science Data Science at University College Dublin
Bachelor of Technology - BTech Information Technology, Bachelor of Technology - BTech Information Technology at Guru Gobind Singh Indraprastha University
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