Sofia Zhu
Support Engineer at MMGY Global
New York, New York, United States
Summary
👤
SeniorSofia Zhu is a Support Engineer with a decade of hands-on experience in IT support and customer-facing technical roles, currently based in New York and working at MMGY Global. She has progressed from internship and junior support roles to her current position, with practical expertise in ticketing systems, identity management (OKTA/Active Directory), remote support tools, and end-user troubleshooting. Comfortable bridging technical and non-technical stakeholders, she has experience automating routine tasks and maintaining operational continuity across campuses and corporate environments. Her background includes data handling and process discipline from early roles in finance and campus operations, which contributes to her meticulous approach to support and documentation. Known for clear communication and a steady focus on resolving complex user issues, she brings product-minded thinking to support workflows and incident resolution.
10 years of coding experience
3 years of employment as a software developer
Github Skills (9)
data-structures1
bit1
backtracking1
cpp1
operation1
dynamic-programming1
java1
sorting1
sorting-algorithms1
Github contributions (5)
diandians/diandians.github.io
May 2017 - Aug 2017
Contributions:28 pushes, 1 branch in 2 months
diandians/AngularJS_assign
Jun 2017 - Aug 2017
Contributions:12 pushes, 1 branch in 2 months
Find and Hire Top DevelopersWe’ve analyzed the programming source code of over 60 million software developers on GitHub and scored them by 50,000 skills. Sign-up on Prog,AI to search for software developers.