Sophia Drobny
Customer Support Engineer at dbt Labs
United States
Summary
🤩
Rockstar🎓
Top SchoolSophia Drobny is a customer support engineer with five years of experience bridging technical product knowledge and data-driven problem solving. At dbt Labs she progressed from Customer Support Specialist to Customer Support Engineer, specializing in fast, high-quality troubleshooting and communicating complex issues to engineering for resolution. Her background in GIS and data analysis at Starry and DISH honed skills in SQL, Python, ETL QA, and large-scale data cleaning—capabilities she leverages to diagnose backend and pipeline issues for customers. Comfortable working with both self-service and enterprise users, she focuses on reducing response times and improving product usability through clear documentation and stakeholder collaboration. Notably, she pairs customer-facing empathy with hands-on analytics experience, making her adept at turning user reports into reproducible technical fixes.
5 years of coding experience
1 year of employment as a software developer
Bachelor’s Degree, Geography and Economics, Bachelor’s Degree, Geography and Economics at University of Denver
English, Spanish
Github Skills (9)
data-modeling10
transform10
slack10
code-behind10
analytics9
dbt9
sql9
elt8
business-intelligence8
Programming languages (2)
Github contributions (5)
sophiad96/dbt-sophia
May 2021 - May 2021
Contributions:3 PRs, 1 push, 3 branches in 1 day
sophiad96/bundle-test
Jan 2024 - Jan 2024
Contributions:1 push, 1 branch in 1 day
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