Senior Business Analyst, Project Management, Solution Design & Management at The Estée Lauder Companies Inc.
New York, New York, United States
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Summary
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Senior
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Top School
Sophia Mark is a Senior Business Analyst and Project Manager based in New York with eight years of experience delivering IT and operational solutions at The Estée Lauder Companies. She specializes in bridging business and technology for manufacturing, EHS, and supply chain—leading projects from Electronic Batch Records to AI-driven Genie spaces and ServiceNow application portfolio management. Sophia has a proven track record of driving cost-saving, high-stakes programs, including a rapid data center move that saved $1.4M and achieving 100% annual certification completion through process improvements. Comfortable in Dev/QA/Prod environments, she designs JIRA workflows and Kanban boards to streamline delivery and governance for cross-functional teams. Her background in biosystems engineering and early research/energy internships gives her a strong analytical foundation and a knack for translating technical complexity into practical, auditable solutions. Pragmatic and curious, she combines enterprise program management with hands-on solution design to modernize IT processes and compliance at scale.
8 years of coding experience
2 years of employment as a software developer
High School Diploma, High School Diploma at Hong Kong International School
BSE Biological/Biosystems Engineering, BSE Biological/Biosystems Engineering at University of Pennsylvania
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Sophia Mark - Senior Business Analyst, Project Management, Solution Design & Management at The Estée Lauder Companies Inc.