Sophia Xu
Support Engineer at Elastic
Vancouver, British Columbia, Canada
Summary
🤩
Rockstar🎓
Top SchoolSophia Xu is an experienced support and systems engineer with 8 years in her current role at Elastic and over two decades of expertise across telecom, messaging platforms, and high-availability systems. She has deep hands-on experience troubleshooting production incidents—spanning MMSC/IM platforms, SMPP/SMSC integrations, Oracle databases, Veritas clusters, and network/storage performance—and has regularly produced RCAs and customer training. Previously a Lead DevOps and principal support engineer, she has led deployments, automated operational tasks with scripts, and collaborated closely with development teams to ship critical platform fixes and features. Based in Vancouver, she combines a strong academic background in distributed operating systems with practical skills in cluster design and performance tuning. An understated strength is her history of translating complex telecom edge cases into knowledge articles and training that empower customers and reduce repeat incidents.
8 years of coding experience
18 years of employment as a software developer
Master of Computer Science, Distributed Operating System, Master of Computer Science, Distributed Operating System at Beijing Graduate School of North China Electric Power UniversityBachelor of Science (BS), Computer Science, Bachelor of Science (BS), Computer Science at Beijing Information Technology Institute
Github Skills (30)
transport10
logstash10
logging10
visualizations10
jruby10
streaming10
kibana9
observability9
java9
filebeat9
etl-framework9
elastic9
elasticsearch9
packetbeat8
heartbeat8
Programming languages (5)
Github contributions (5)
elastic/logstash
Oct 2020 - Oct 2020
Logstash - transport and process your logs, events, or other data
Contributions:1 commit, 1 PR, 1 branch in 1 day
eventsstreamingloggingetl-frameworklogstash
elastic/beats
Jan 2020 - Jan 2020
:tropical_fish: Beats - Lightweight shippers for Elasticsearch & Logstash
Contributions:1 commit, 1 PR, 1 branch in 1 day
tropicalheartbeatlogstashbeatsfilebeat
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