Sriram Muralishankar is a Lead Software Engineer based in Chennai with nine years of experience building high-performance, scalable backend systems. At Freshworks he has driven large-scale migrations from monolith to microservices, orchestrated zero-downtime migrations of hundreds of millions of records using dual-write patterns, and designed resilient event-driven architectures with Kafka and gRPC. He focuses on observability and reliability—implementing OpenTelemetry to cut MTTR by 40%—and has built AI-powered features like GPT-based ticket summarization delivered via real-time WebSockets. Comfortable with both deep database work and distributed systems design, he combines pragmatic optimization (70% API latency reductions) with platform-level thinking to ship production-critical infrastructure. An engineer who pairs hands-on performance tuning with architectural leadership, he brings a track record of safely evolving systems at scale.
9 years of coding experience
5 years of employment as a software developer
Kola Perumal Chetty Vaishnav Sr. Secondary School
Bachelor's degree, Electronics and Communications Engineering, Bachelor's degree, Electronics and Communications Engineering at R M K College of Engineering and Technology
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Sriram Muralishankar - Lead Software Engineer at Freshworks