Sriram Raghunathan
Gobal IT Service Manager at STADA Group
Chennai, Tamil Nadu, India
Summary
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Senior🎓
Top SchoolSriram Raghunathan is an experienced IT service manager with 12 years of hands-on experience leading service desk and incident management teams across enterprise environments. Currently serving as Global IT Service Manager at STADA Group and previously as Team Lead at Thryve Digital Health, he specializes in ServiceNow automation, SLA-driven operations, and end-to-end management of Severity 1 & 2 incidents for 450+ accounts. He consistently builds and coaches high-performing technician teams, forms technical recovery squads to minimize business disruption, and translates incident timelines into actionable post-mortems and process improvements. Comfortable supporting both Windows and macOS fleets, he pairs technical troubleshooting with vendor and stakeholder communication to keep complex support ecosystems running. Colleagues rely on him for disciplined reporting, dashboard-driven decision making, and a pragmatic focus on customer satisfaction.
12 years of coding experience
4 years of employment as a software developer
Srimathi Lakshmiammal MAtriculation Higher sec.SchoolBachelor's degree Computer Programming Specific Applications, Bachelor's degree Computer Programming Specific Applications at Hindustan College of Arts and Science
Github Skills (36)
client-library10
poker10
x1110
sdl9
filesystem9
middleware9
robotics9
rdp9
storage9
server9
android9
remote-desktop9
ros9
cpp9
bit8
Programming languages (3)
Github contributions (5)
sriramster/rosbag2
Jul 2018 - Mar 2020
Contributions:1 PR, 28 pushes, 2 branches in 1 year 8 months
sriramster/bet
Nov 2020 - Mar 2022
Contributions:5 pushes, 3 branches in 1 year 4 months
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