Stathis Nikitas
Service Desk Operator
Athens, Attica, Greece
Summary
👤
Senior🎓
Top SchoolStathis Nikitas is a pragmatic Service Desk Operator with nine years of IT experience, blending L1–L2 technical support with hands-on software development across EU projects such as EUIPO, EU-LISA, TAXUD and FRONTEX. He operates comfortably within ITIL processes, managing incidents and requests in JIRA to meet SLAs while collaborating with dev and infrastructure teams on escalations and root cause analysis. With a background in Electrical and Computer Engineering and practical experience in TypeScript, Python, PHP and React, he moves smoothly between troubleshooting and coding, having contributed to NLP work and unit-tested front-end features. Colleagues describe him as self-motivated and reliable, and he has a track record of applying developer practices—code reviews and GitHub workflows—to improve support outcomes.
9 years of coding experience
1 year of employment as a software developer
Bachelor's degree Electrical and Computer Engineering, Bachelor's degree Electrical and Computer Engineering at University of the PeloponneseProgramming languages (2)
Github contributions (5)
evstniki/8085-algorithm-
Jun 2018 - Aug 2021
Contributions:16 commits, 14 pushes, 1 branch in 3 years 2 months
evstniki/evstniki
May 2022 - Jan 2025
Contributions:8 pushes, 1 branch in 2 years 8 months
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