Summary
Steen Lehmann is a Senior Engineering Manager at Zendesk with 17 years of experience leading cross-functional teams to deliver AI-driven content management and knowledge base solutions. He combines hands-on engineering roots—frequently contributing code in Ruby on Rails—with strategic leadership that drove event-sourcing, Team Publishing, and Flexible Hierarchies for Zendesk’s Knowledge product. Based in Copenhagen, he has progressed from developer and principal consultant roles to senior management, blending product, design, and QA partnerships to ship complex features at scale. Steen’s background in computer science and long tenure in program leadership and consulting give him a pragmatic systems perspective, and he still prefers connecting only with people he’s met or engaged with directly, favoring curated, substantive interactions.
17 years of coding experience
23 years of employment as a software developer
B.A. Informationsvidenskab, B.A. Informationsvidenskab at Aarhus University
Studentereksamen Mat.Fys, Studentereksamen Mat.Fys at Viby Amtsgymnasium
Danish, English, Swedish, German, French