Stein
Head Of Customer Care at IPSY
Saint Augustine, Florida, United States
Summary
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Senior🎓
Top SchoolStein is a customer experience executive with 16+ years building and scaling high-performing support organizations for consumer brands, now leading Customer Care at IPSY from Saint Augustine, Florida. He has transformed service teams into revenue-generating channels, notably at Everlane where he deployed AI-powered, human-first support and cut operational costs by 42% while improving loyalty. His background spans technical and membership-led businesses—from Mailchimp’s 100+ FTE technical support org to MeUndies and Italic—combining P&L accountability with hands-on program ownership. Stein excels at turning reactive support into proactive growth levers, launching membership and retention strategies that materially moved NPS and retention. Comfortable with both strategic CEO-facing operations and day-to-day execution, he’s as likely to design operating cadence as to coach frontline agents. He brings a journalist’s attention to clear communication from earlier digital publishing roots, helping translate customer insights into product and revenue outcomes.
16 years of coding experience
14 years of employment as a software developer
BA Communication, BA Communication at Flagler College
Github Skills (26)
forum10
postgresql9
munin9
javascript9
ruby9
rails9
ember9
mhealth9
discourse9
temple8
fpm7
apc6
ubuntu5
wordpress5
php-fpm4
Programming languages (2)
Github contributions (5)
tjstein/tjstein.com
Jan 2011 - Mar 2013
Contributions:152 commits in 2 years 2 months
tjstein/venison
Sep 2011 - Sep 2015
Contributions:72 commits, 2 PRs, 2 pushes in 4 years
nginxapcwordpressphpphp-fpm
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