Stephanie Daugherty
Elite Support Engineer at Upsun (formerly Platform.sh)
Bennington, Vermont, United States
Summary
👤
Senior🎓
Top SchoolStephanie Daugherty is an Elite Support Engineer with 14 years of hands-on technical support experience spanning call center, desk-side, and field service roles, currently providing high-touch support at Upsun (formerly Platform.sh). She’s comfortable troubleshooting everything from office productivity suites and smartphones to medical diagnostic equipment and VoIP/phone systems, often acting as the last line of customer contact for unfamiliar devices or applications. Stephanie pairs strong research and on-the-fly learning skills with practical problem-solving, and has experience executing system migrations and POS transitions in retail settings. As a technical writer contributor to the opsschool/curriculum, she’s helped clarify shell scripting concepts for learners, showing an interest in developer education and clear documentation. Based in Bennington, Vermont, she brings steady, adaptable support expertise and a decades-long history of volunteering and running infrastructure projects like a DNSBL co-founded early in her career—evidence of long-standing operational and security awareness.
14 years of coding experience
12 years of employment as a software developer
GED, GED at Craven Community CollegeWest Craven High School
English
Stackoverflow
186reputation
2kreached
4answers
0questions
Github Skills (14)
sh10
script10
shell10
restructuredtext10
scripting10
sphinx10
documentation10
bash9
posixct8
posix8
irc6
socket6
rfc6
python6
Programming languages (16)
Github contributions (5)
opsschool/curriculum
Mar 2013 - Mar 2013
Ops School Curriculum
Role in this project:
Technical Writer
Technical WriterContributions:6 commits in 13 days
Contributions summary:Stephanie contributed primarily to the documentation of the Ops School curriculum. Their commits focused on explaining shell scripting concepts, including the importance of the hashbang, portability considerations, and interpreter specification. They also revised the documentation to improve clarity and made formatting updates such as wrapping string literals and making the bash manual a link. These changes aimed at improving the readability and accuracy of the curriculum.
restructuredtextopscurriculumsphinx
irchelp/irchelp.github.io
Nov 2012 - May 2021
This is the live www.irchelp.org site - please feel free to submit pull requests!
Contributions:3 reviews, 458 commits, 5 PRs in 8 years 7 months
pull-requestsircsubmit
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