Summary
Stephen Fletcher is an e-commerce UX strategy consultant with over a decade of hands-on experience designing and delivering accessible, usable web experiences for major UK retailers and multinationals. He blends end-to-end software lifecycle expertise—from discovery and prototyping to QA and production—with deep knowledge of accessibility standards (WCAG, WAI-ARIA) and assistive technologies. A certified multimedia designer and long-standing member of usability and interaction design communities, he routinely applies cognitive psychology and information architecture to improve conversion and inclusivity. His background includes secondments to large consultancies and roles inside enterprise teams (Tesco, Arcadia, Salmon/Accenture), demonstrating he can operate equally well as an embedded consultant or agency lead. Notably, he pairs practical front-end development skills (HTML5/CSS3, DOM scripting, ASP.NET/Java presentation layers) with formal UX research and iterative testing to ship measurable improvements.
11 years of coding experience
6 years of employment as a software developer
NCFE Certificate, NCFE Certificate at Lambeth College
The Interaction Design Foundation
Nielsen Norman Group
BA (Honours) 2:1, BA (Honours) 2:1 at London South Bank University
Japanese, German, Dutch, English