Stephen Nelson-smith
Vice President, Resilience Engineering at Ticketmaster
Fareham, England, United Kingdom
Summary
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Senior🎓
Top SchoolStephen Nelson-smith is a seasoned technology leader and DevOps pioneer with 15+ years transforming engineering organisations and scaling platform, SRE, and developer experience functions. Currently Vice President of Resilience Engineering at Ticketmaster, he leads 70+ engineers to improve enterprise reliability while modernising legacy platforms and consolidating vendor ecosystems. An early advocate of infrastructure as code and author on test-driven infrastructure, he blends hands-on technical fluency with human-centered leadership to build high-performing teams and develop engineering talent. He founded consultancies and a hi‑fi audio business, bringing entrepreneurially honed product instincts to large-scale digital transformations and successful exits. Known in the DevOps and SRE communities as a speaker and thought leader, he applies safety engineering and organisational psychology to operational resilience. A strong advocate for neurodiversity, he leverages atypical perspectives to solve complex reliability and culture challenges.
14 years of coding experience
21 years of employment as a software developer
MA, Theology, MA, Theology at University of Oxford
Stackoverflow
1reputation
0reached
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Github Skills (59)
test-kitchen10
testing10
automation10
kitchen10
infrastructure10
devops10
ruby9
ansible9
scale9
chef-infra9
installers8
kubernetes8
package-management8
tiddlywiki7
package-manager7
Programming languages (10)
Github contributions (5)
Atalanta/knife-cookbook-bump
Oct 2011 - Feb 2014
Contributions:9 commits in 2 years 4 months
Atalanta/emacs-config
Jan 2015 - Jan 2025
Contributions:11 pushes, 1 branch in 10 years 1 month
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