Steve Graff is a Support Engineer III at GitHub with 11 years of experience helping developers adopt and troubleshoot GitHub Copilot, Copilot Chat, and agent mode integrations. He combines deep customer-facing support expertise from roles at Apple and GitHub with hands-on developer empathy born of earlier iOS engineering training and developer support work. Steve is actively upskilling in applied machine learning and agentic AI through coursework and an eCornell certification, positioning him to bridge product, support, and emergent AI workflows. Based in Durham, NC, he brings a track record of launching developer communities and documentation from his Motorola and Apple days, plus entrepreneurial grit from running a small business. Colleagues know him for diving headfirst into new technologies and treating “everything’s computer” as a practical mindset for solving complex support challenges.
10 years of coding experience
16 years of employment as a software developer
General Education, General Education at De Anza College
iOS Mobile Engineering, iOS Mobile Engineering, N/A, iOS Mobile Engineering, iOS Mobile Engineering, N/A at The Iron Yard
BA, Economics and Business, BA, Economics and Business at Westmont College
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