Steve Hayman is a Principal Automation and Escalation Engineer with a decade of hands-on experience building infrastructure and platform automation, SRE practices, and AI-driven tooling at HYPR, a leader in decentralized, password-less authentication. He progressed through technical and leadership roles there—QA lead to Senior Architect, SRE, Technical Director of Customer Support—bringing a rare blend of deep systems engineering and customer-facing escalation expertise. Based in the New York metro area, he focuses on automating operational complexity to accelerate secure product delivery for Global 2000 customers. Steve’s background from QC inspector to VP of Technology gives him a practical, quality-first mindset that informs resilient automation and incident playbooks. He’s particularly skilled at translating support escalations into durable platform improvements and AI-assisted operational tooling.
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