Service Delivery Manager At Unify-Now Part Of Mitel at Unify-Now part of Mitel
Georgetown, Texas, United States
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Summary
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Senior
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Top School
Steve Lewis is a telecommunications and service delivery leader with 25+ years of hands-on experience migrating organizations from legacy TDM/key systems to modern VoIP and unified communications platforms. Currently Service Delivery Manager at Unify-Now (part of Mitel), he previously led managed services and SLA-driven teams at Atos supporting large, complex voice estates including healthcare networks and multi-vendor UC environments. He combines technical depth in VoIP, SIP, ACD, messaging and networking with project and performance management skills, and is Siemens-certified on HiPath/OpenScape platforms. Known for customer-facing training, demos and escalation management, Steve also brings a master’s in Network & Communications Management with a security focus and a practical background in scripting and systems integration that helps bridge engineering and operations.
11 years of coding experience
14 years of employment as a software developer
Master's degree, Network and Communications Management (Security Concentration), 3.94 GPA, Master's degree, Network and Communications Management (Security Concentration), 3.94 GPA at Keller Graduate School of Management
BS, Telecommunications Management, BS, Telecommunications Management at DeVry Institute of Technology Pomona, CA
Contributions:18 commits, 11 pushes, 1 branch in 1 year 10 months
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Steve Lewis - Service Delivery Manager At Unify-Now Part Of Mitel at Unify-Now part of Mitel