Summary
Steve Schultz is a seasoned program and product leader who blends strategic business thinking with hands-on delivery to modernize inflight, onboard, and airport technology for major airlines. With a career spanning digital transformations at John Wiley & Sons and Tata Consultancy Services, he has repeatedly cut costs and operational friction—examples include a 75% ticket reduction in six months and 40% faster self-boarding through touchless solutions at JFK. A Certified Scrum Master and Product Owner, he builds cross-functional centers of excellence, introduces RACI clarity, and drives data-informed service improvements that balance CAPEX/OPEX oversight with customer outcomes. Comfortable in both enterprise and on-site, high-visibility deployments, he combines a psychology background with deep experience in process re-engineering and strategic sourcing to improve crew and passenger experiences. An understated strength is his ability to translate observational insights from frontline interactions into measurable product velocity and reduced support burden.
2 years of coding experience
28 years of employment as a software developer
Bachelor's degree Psychology, Bachelor's degree Psychology at Stony Brook University