Steve Warren is an expedition specialist and seasoned customer experience professional with over a decade of experience blending client services, email marketing, SEO, and sales analysis. He combines hands-on technical skills—HTML, Excel database/report generation, hardware/software installation—with copywriting and editorial experience from his time as an Op-Ed editor at CUNY Medgar Evers. At companies from Lindblad Expeditions to Away and Travelocity he has driven customer-facing operations, optimized email and web content for conversions, and managed inventory and archival research projects. A licensed private pilot and 2nd Lt. search-and-rescue Mission Scanner with the Civil Air Patrol, he brings calm decision-making and disciplined operational planning to high-stakes environments. Comfortable translating data into action, he has used Google Ads and analytics to shape SEO and merchandising strategies that boost discoverability and sales. Based in New York, he pairs pragmatic technical chops with storytelling and field leadership to improve customer journeys across digital and in-person experiences.
10 years of coding experience
17 years of employment as a software developer
Business Administration, Business Administration at Essex County College
Liberal Arts, Liberal Arts and Sciences/Liberal Studies, Liberal Arts, Liberal Arts and Sciences/Liberal Studies at CUNY Medgar Evers College
Contributions:19 commits, 2 PRs, 18 pushes in 6 months
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Steve Warren - Expedition Specialist at Lindblad Expeditions