Summary
Steven Alpert is a security analyst with 11 years of hands-on IT experience, recently transitioning from a decade-long role as an Information Technology Field Technician supporting Little Caesars' nationwide point-of-sale, networking, and hardware operations. He combines practical field skills—onsite hardware swaps, RMAs, firewall and ISP troubleshooting—with software support expertise across Windows, SQL, VPNs and remote tooling, giving him a full-stack operational perspective on retail security. Now at CNA Insurance, he applies that front-line troubleshooting mindset to observing and mitigating safety and security risks at scale. Comfortable communicating with nontechnical stakeholders and leading small teams from his prior assistant manager role, Steven bridges technical detail and operational reality. His background in computer science and game-design programming adds a creative problem-solving approach to investigating incidents and hardening systems.
11 years of coding experience
1 year of employment as a software developer
Associate in General Studies, Associate in General Studies at Joliet Junior College
High School Diploma, High School Diploma at Plainfield North High School
English, French, Spanish, American Sign Language