Steven Bennett
Customer Self-Service & CX Strategy Consultant
Austin, Texas Metropolitan Area United States
Summary
👤
Senior🎓
Top SchoolSteven Bennett is a customer experience and self-service strategy consultant with nine years of focused experience scaling support organizations and building digital customer success programs. He progressed from hands-on eCommerce support and entrepreneurship to director-level leadership at BigCommerce, where he led documentation, community growth, self-service design, and contributed to IPO readiness. Steven specializes in transforming knowledge bases and AI-driven support—having migrated large KBs to Salesforce, launched KCS programs, and optimized chatbots to improve resolution rates while reducing costs. He combines product-minded UX improvements with operational KPIs to boost engagement and loyalty, notably driving a 50% jump in community activation at BigCommerce. Based in Austin, he blends technical acumen and change leadership to deliver measurable outcomes without sacrificing customer experience. An early eCommerce founder, he brings practical operator instincts to enterprise CX strategy.
9 years of coding experience
8 years of employment as a software developer
Multimedia, Multimedia at Center for Advanced Research and Technology
Github Skills (27)
algolia9
static-assets9
configurations9
documentation8
bigcommerce8
react6
markdown6
stoplight5
typescript4
ecosystem3
scrapy3
scraper3
swagger2
technical-writing2
python2
Programming languages (3)
Github contributions (5)
stevenbennitt/gatsby-docs-site
May 2019 - Oct 2019
Contributions:10 PRs, 25 pushes, 11 branches in 5 months
stevenbennitt/dev-docs
Nov 2019 - Jul 2020
This repo contains the markdown files and static assets powering developer.bigcommerce.com. https://developer.bigcommerce.com/
Contributions:17 pushes in 8 months
assetsmarkdownbigcommercestatic-assets
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