Steven Connors
Senior Program Manager - Business Customer Experience at AT&T
Salt Lake City, Utah, United States
Summary
🤩
Rockstar🎓
Top SchoolSteven Connors is a Senior Program Manager specializing in Business Customer Experience with 11 years at AT&T, where he launched the company’s first cross-organization CX research program and led initiatives that resolved a $9M billing dispute and cleared a 8,000+ disconnect backlog. He combines program management, CX research, and data-driven process improvement to deliver measurable gains in productivity and customer satisfaction, including building a transactional NPS program and synchronizing complex multinational billing processes. Steven is skilled at building cross-functional alignment—winning multiple internal awards for initiatives that scaled to thousands of employees—and is comfortable presenting business cases to executives. His background includes compensation, compliance, quality, and front-line sales roles, giving him a rare end-to-end view of customer lifecycle and operational risk. Based in Salt Lake City, he maintains a public-facing portfolio at stevenconnors.com, signaling a disciplined approach to documenting and sharing his work. Colleagues describe him as a pragmatic problem-solver who translates messy operational details into repeatable programs.
11 years of coding experience
2 years of employment as a software developer
University of KansasUniversity of GeorgiaB.B.A., B.B.A. at University of Georgia - Terry College of Business
Github Skills (44)
driver10
mongodb-stitch9
mongodb9
mongodb-driver9
database8
persist8
authentication8
golang8
saml7
stitch7
identity7
redux-middleware7
sdk7
authorization7
pikaday7
Programming languages (5)
Github contributions (5)
steven77723/Resume
Jun 2015 - Jan 2017
Contributions:5 pushes in 1 year 7 months
Find and Hire Top DevelopersWe’ve analyzed the programming source code of over 60 million software developers on GitHub and scored them by 50,000 skills. Sign-up on Prog,AI to search for software developers.