Steven Jones is an operations and product leader with 13 years’ experience bridging business analysis, web development and call-centre technology in aviation and health tech. As COO of Sleepstation and a former BA product owner at British Airways, he combines hands-on delivery—writing user stories, running Agile workshops and devising test strategies—with systems-level insight into reservation systems like Amadeus/Altea. He has practical experience building integrations, BPMN process models and customer-facing web solutions (WordPress, SEO, analytics), enabling measurable improvements in fulfilment and usability. Comfortable toggling between code, architecture and stakeholder demos, he has repeatedly translated complex operational requirements into iterative, testable releases. Based in Newcastle upon Tyne, he brings a rare mix of enterprise airline systems knowledge and small-team product execution. Outside core roles he runs a long-standing freelance WordPress consultancy, showing continued hands-on craft alongside executive leadership.
13 years of coding experience
3 years of employment as a software developer
1st Class, Computing for Business, 1st Class, Computing for Business at Northumbria University
Contributions:3 pushes, 1 branch in 1 year 1 month
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