Steven Roach is a strategic technology and operations executive with over a decade of experience modernizing large, multi‑unit hospitality, QSR, and retail organizations to drive growth, efficiency, and resilience. As a CIO/CXO he has unified fragmented POS, back‑office, loyalty and franchise systems across thousands of locations, delivering measurable gains in uptime, speed of service, and digital sales while reducing costs through vendor consolidation and standardization. He combines enterprise IT modernization, cybersecurity and data governance with practical deployments of AI‑driven customer engagement and self‑service kiosks to unlock new revenue channels and improve guest experiences. Steven is adept at partnering with CEOs, boards, franchisees and private equity to align technology with business strategy, negotiate high‑impact vendor agreements, and enable rapid expansion or M&A integration. Notably, he has led efforts that cut retail outages by 95% at scale and built real‑time analytics platforms that drive operational decisions at unit level. Based in Atlanta, he brings a steady, people‑first leadership style that balances tactical execution with long‑term platform thinking.
10 years of coding experience
13 years of employment as a software developer
Bachelor of Applied Science (B.A.Sc.) Management Information Systems, Bachelor of Applied Science (B.A.Sc.) Management Information Systems at Florida State University
Contributions:250 commits, 245 pushes, 9 branches in 1 year 4 months
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