Steven Stern
Sr. Customer Success Manager, Strategic Enterprise
Chicago, Illinois, United States
Summary
👤
Senior🎓
Top SchoolSteven Stern is a strategic enterprise customer success leader with 11 years of experience building and scaling partnerships across SaaS, restaurant marketplaces, and hospitality operations. He has led high-impact teams and programs—owning national rollouts, POS integrations, training, and go-to-market playbooks—for clients like KFC and enterprise partners at Grubhub, OpenTable, and Cardlytics. Known for turning pilot ideas into repeatable initiatives, he shaped Grubhub’s virtual restaurants program and established frameworks for vetting and scaling new products and partner models. Comfortable operating at the intersection of product, ops, and marketing, he drives retention, upsell, and measurable revenue through data-driven account strategies. Based in Chicago, he combines deep restaurant floor-level experience with enterprise program management, making him equally fluent with franchise operators and corporate stakeholders. Colleagues value his calm communication style, curiosity, and pragmatic approach to solving complex cross-functional challenges.
11 years of coding experience
12 years of employment as a software developer
Bachelor of Science (BS), Hotel Administration, Bachelor of Science (BS), Hotel Administration at Cornell University
Github Skills (128)
windows10
qt10
wordpress10
linux10
underscores10
camera10
shell10
dock10
flash10
image-editing10
gnome10
camera-flash10
gnome-shell10
plugin10
wordpress-plugin10
Programming languages (9)
Github contributions (5)
sterndata/sdsplugin
Jun 2015 - Jan 2020
Contributions:45 pushes, 1 branch in 4 years 7 months
sterndata/wp-referrer-modal
Dec 2016 - Feb 2018
Contributions:5 releases, 52 commits, 3 PRs in 1 year 2 months
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