Stuart Mcmahon is a Director of Customer Success with 16 years’ experience guiding customer-facing teams through SaaS deployments and lifecycle growth, currently leading success efforts at SAP Concur from Chatham, UK. He progressed through CSM roles into leadership at Concur, combining hands-on account management with strategy for adoption, retention, and scaled team operations. His background supporting cloud software for the private aviation sector gives him practical insight into niche, regulated industries and complex B2B workflows. A BSc in Marketing, Media & Cultural Studies underpins his customer-centric approach and ability to translate technical product value into commercial outcomes. Colleagues describe him as a pragmatic operator who balances metrics-driven processes with coaching to lift team performance.
16 years of coding experience
8 years of employment as a software developer
A Levels:, Media Studies, Business Studies, Sport, A Levels:, Media Studies, Business Studies, Sport at Walderslade Joint Sixth Form
Bachelor of Science (BSc), Marketing, Media & Cultural Studies, 2.1 (Hons.), Bachelor of Science (BSc), Marketing, Media & Cultural Studies, 2.1 (Hons.) at Canterbury Christ Church University
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Stuart Mcmahon - Director - Customer Success at SAP Concur