Subhashini Balakrishnan
Director, CSG Call Center Operations
Bengaluru, Karnataka, India
Summary
👤
Senior🎓
Top SchoolSubhashini Balakrishnan is a seasoned call center operations leader with over two decades of experience and 13 years in progressive roles at Dell Technologies, now directing CSG Call Center Operations from Bengaluru. She combines strategic workforce planning, lean transformation and SLA-driven execution to optimize capacity, cut waste and elevate customer service across APJ and global portfolios. Known for building high-caliber teams, she blends empathy with data-driven decision making and has led complex projects like ACD consolidation and global CCO governance. Unusually for an operations executive, she also contributes to backend engineering work in prominent open-source Couchbase projects, bringing technical rigor to operational automation and tooling. Currently expanding her leadership footprint through IIM Bangalore’s Tanmatra program, she aims to scale into larger regional and global responsibilities.
13 years of coding experience
Bachelor of Engineering - BE, 85% With Distinction, Bachelor of Engineering - BE, 85% With Distinction at Bharathiar UniversityLeadership Program for Woman, Tanmantra Batch 5, Leadership Program for Woman, Tanmantra Batch 5 at Indian Institute of Management Bangalore
Github Skills (18)
unit-testing10
data-conversion10
couchbase10
net10
app-framework10
spring-data10
dotnet10
data-structure10
java10
asp-net10
javas10
sdk10
data-structures10
web-framework10
api-design9
Programming languages (8)
Github contributions (5)
couchbase/couchbase-java-client
Jan 2016 - Feb 2019
The official Java client for Couchbase Server
Role in this project:
Back-end Developer
Back-end DeveloperContributions:81 commits, 2 PRs, 9 comments in 3 years 1 month
Contributions summary:Subhashini primarily contributed to the Java client for Couchbase Server. Their work involved refactoring code, such as removing deprecated methods like `String.join` and replacing them with more current Java implementations. The user added support for data structures, including list, map, queue, and set, by using subdoc operations. They also fixed inconsistencies with RFCs and improved the codebase by introducing enhanced exception handling and API documentation.
java-clientjavacouchbase-servercouchbase
spring-projects/spring-data-couchbase
Sep 2016 - Mar 2019
Provides support to increase developer productivity in Java when using Couchbase. Uses familiar Spring concepts such as a template classes for core API usage and lightweight repository style data access.
Role in this project:Back-end Developer
Back-end DeveloperContributions:83 commits, 81 PRs, 86 pushes in 2 years 6 months
Contributions summary:Subhashini contributed significantly to the Spring Data Couchbase project by implementing projection support for query derivation, allowing for the fetching and post-processing of only selected fields. They added tests for projection using Data Transfer Objects (DTOs) and refactored classes to support reactive repositories. Further contributions include adapting changes for Couchbase server updates, addressing parameter conversion in N1QL queries, and applying custom conversions for collection elements.
spring-bootspring-datacouchbasespringjava
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