Sue Highmoor
Technical Author Team Lead at SS&C Blue Prism
Rushmoor, England, United Kingdom
Summary
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Senior🎓
Top SchoolSue Highmoor is a seasoned technical author and team lead with over 25 years of experience translating complex software and cloud platforms into clear, user-centered documentation and training assets. She has led documentation programs at UKCloud and SS&C Blue Prism, driving content strategy, migrating a 450-article knowledge base to a public website, and boosting organic traffic by over tenfold through SEO-savvy content and robust review processes. Equally comfortable with DITA, markdown and GitHub workflows, Sue combines meticulous editorial standards with hands-on tooling and agile collaboration across product, support and engineering teams. Known for turning intricate product behaviours into approachable tutorials and videos, she also contributes to quality by testing UIs and logging usability issues—an often unseen but valuable bridge between docs and product. Based in Rushmoor, England, she brings deep institutional memory from long tenures at Oracle and a BSc in Computer Science to mentor writers and improve documentation as a strategic product.
8 years of coding experience
1 year of employment as a software developer
BSc (Hons) Computer Science, BSc (Hons) Computer Science at The University of Salford
Github Skills (9)
timed1
director1
internet1
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openstack1
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vcloud-director1
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Programming languages (5)
Github contributions (5)
UKCloud/documentation
May 2018 - Nov 2022
Repository for Knowledge Centre Articles
Contributions:510 reviews, 4059 commits, 2254 PRs in 4 years 6 months
knowledge
suehighmoor/markdown-portfolio
Feb 2019 - Feb 2019
Contributions:3 PRs, 8 pushes, 8 branches in 1 day
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