Unit Leader at American Express Global Business Travel
London, England, United Kingdom
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Summary
👤
Senior
🎓
Top School
Sue Mynott is an operations and customer satisfaction leader with 11 years’ experience driving large-scale service transitions and culture change across travel, banking, IT and oil & gas sectors. Currently a Unit Leader at American Express Global Business Travel, she has repeatedly led global consolidations—designing Follow-the-Sun booking services, centralising MIS, and migrating thousands of client accounts—to simplify processes, cut costs and improve customer journeys. Known for influencing at Board and stakeholder level, she combines strong programme delivery with hands-on systems understanding to roll out booking platforms, policy changes and training that boost agent performance. She also contributes to open-source software maintenance, improving code quality in the MoarVM VM project, reflecting a rare blend of operational leadership and technical attention to detail.
A VM with adaptive optimization and JIT compilation, built for Rakudo
Role in this project:
Backend Developer
Contributions:5 commits, 5 PRs in 9 months
Contributions summary:Sue primarily focused on improving the code quality and reducing warnings within the MoarVM project. Their contributions include addressing compiler warnings related to operator precedence, casting, and type mismatches, indicating a focus on code correctness and maintainability. Additionally, the user replaced potentially incorrect code constructs. The user's changes involved code modifications in multiple source files, suggesting a broad understanding of the codebase and its internal structure.
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