Summary
Sumit Dhuper is a Senior Consultant and Tower Service Manager based in Pune with over 10 years’ hands-on experience in messaging and collaboration technologies, specializing in Exchange Server and Office 365 (Exchange Online, Teams, SharePoint, OneDrive). At Atos he leads Level 2 support and incident escalation, authorses Work Level Instructions and internal KB, and drives continuous service improvement to reduce request inflow. He combines deep on-prem Exchange expertise with cloud migration and hybrid support, and regularly cross-trains new engineers to build resilient support teams. Prior roles at IBM, Tech Mahindra and others reflect a steady progression from desktop support to lead messaging engineer. Known for blending technical troubleshooting with process discipline, he is a certified Exchange SME who often surfaces operational fixes that prevent recurring incidents.
10 years of coding experience
4 years of employment as a software developer
Sr. Secondary, Maths, Sr. Secondary, Maths at Government School, Delhi
Bachelor’s Degree, Computers, 67.9%, Bachelor’s Degree, Computers, 67.9% at Rajasthan Vidyapeeth
English, Hindi