Summary
Surbhi Mittal is a computer scientist and transformation coach with over 15 years of experience driving process improvement, program delivery, and leadership development across healthcare, finance, and technology sectors. She has led multinational change programs—from Lean transformations at RBS and global IT migrations at Nomura to clinical safety and quality initiatives at Dartmouth-Hitchcock and Memorial Sloan Kettering—consistently reducing costs, wait times, and incident rates while improving patient and customer satisfaction. Comfortable working with C-level stakeholders and cross-functional teams, she blends project management rigor with coaching (ICF-PCC, NLP) to unlock executive and team performance. Her background spans Big 4 consulting, Fortune 500 firms, startups and academic study in business analytics, giving her a rare mix of technical, operational and behavioral expertise. Based in New Delhi and currently a PhD student in computer science, she brings a global perspective from engagements across India, East Asia, North America and Australia. An understated strength is her ability to translate complex regulatory and clinical findings into practical, sustainable process changes that stick.
8 years of coding experience
8 years of employment as a software developer
BTech Information Technology, BTech Information Technology at Motivational Pathway
ICF Accredited Coach Training program (ACTP), ICF Accredited Coach Training program (ACTP) at Academy of Leadership & NLP (ICF Accredited)
Executive program in Business Analytics Business Decisions, Executive program in Business Analytics Business Decisions at Indian Institute of Management, Calcutta
English, French, Japanese