Susan Joly
Senior Technical Writer at TEKsystems
United States
Summary
👤
Senior🎓
Top SchoolSusan Joly is a Senior Technical Writer with eight years of focused experience crafting documentation, training, and localization processes for cloud, enterprise, and Microsoft technologies across companies including Amazon, AWS, and TEKsystems. She blends program and project management discipline with data-driven decision making to define goals, metrics, and content strategies that measurably reduce support load and improve adoption. Known for cross-group facilitation, she builds trust with engineers, product teams, localization vendors, and customers to drive projects through ambiguity to on-time delivery. Her background in Spanish literature and internationalization work gives her a rare edge in globalization and localization of technical content. She’s equally comfortable writing Quick Starts and governance policies as she is leading distributed teams and turning customer feedback into prioritized content roadmaps.
8 years of coding experience
12 years of employment as a software developer
MA Spanish Literature, MA Spanish Literature at Indiana University BloomingtonPh.D. Spanish Literature, Ph.D. Spanish Literature at University of KentuckyBachelor's Degree Spanish (major); English as a Second Language (minor), Bachelor's Degree Spanish (major); English as a Second Language (minor) at Asbury University
English, Spanish, French, Portuguese
Github Skills (27)
aws-lambda9
aws8
atlassian7
aws-glue5
confluence5
emr4
athena4
shuffle3
shim3
aws-sdk3
kinesis-stream3
terraform2
high-availability2
jira2
collaboration2
Programming languages (6)
Github contributions (5)
aws-quickstart/quickstart-aviatrix-controller
Mar 2018 - May 2019
AWS Quick Start Team
Contributions:11 commits, 11 pushes in 1 year 1 month
aws-lambdaquick-startaws
aws-quickstart/quickstart-microsoft-exchange
Sep 2018 - Apr 2019
Contributions:5 commits, 5 pushes in 6 months
aws-lambdaquick-startaws
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