Susan Potter
Principal Content Manager at Microsoft
Seattle, Washington, United States
Summary
👤
Senior🎓
Top SchoolSusan Potter is a Principal Content Manager and seasoned SaaS leader with over 8 years in senior cross-functional roles and two decades of experience shaping technical content and digital experiences for global brands like Microsoft and Hootsuite. She builds data-informed content and product strategies, leads large interdisciplinary teams, and has a track record of reducing support friction through smarter onboarding, help centers, and content design. At Microsoft she now leads technical writers producing Azure learning content across app services, serverless, containers, and API management, and previously launched enterprise-scale documentation and video training programs for Microsoft 365. An empathetic, inclusive leader, she is known for talent development and sustaining high organizational health while balancing product, internationalization, and UX priorities. Outside work she fuels creativity through “extreme travel planning,” and brings that same rigor and curiosity to exploring social media, GenAI, and content strategy innovations.
8 years of coding experience
13 years of employment as a software developer
Master of Computer Science (MSc) Computer Science, Master of Computer Science (MSc) Computer Science at University of BirminghamBachelor's degree Economics, Bachelor's degree Economics at Birmingham City University
Stackoverflow
762reputation
33kreached
6answers
5questions
Github Skills (13)
microsoft-graph10
microsoft10
yammer10
xcode6
objective-c6
ios6
casting6
keychain6
swift6
touchid6
xcode-ui-testing6
compliance1
security1
Programming languages (1)
Github contributions (5)
MicrosoftDocs/OfficeDocs-O365ITPro
May 2018 - May 2019
Documentation for Office 365 Kaizala, Yammer
Contributions:307 commits, 1 PR, 1 push in 1 year
mvldocspower-platformnoncoreofficedocsoffice-365
MicrosoftDocs/microsoft-365-docs
Feb 2019 - Nov 2019
This repo is used to host the source for the Microsoft 365 documentation on https://docs.microsoft.com.
Contributions:91 commits in 8 months
mvldocshostpower-platformofficedocsmicrosoft-365
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