Sushma I
Customer Success Manager at Highspot
Bengaluru, Karnataka, India
Summary
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Senior🎓
Top SchoolSushma I is a Customer Success Manager with 10 years of experience helping SMB and enterprise clients realize value from SaaS platforms across digital adoption, social engagement, and content management. She has managed strategic portfolios including customers like DocuSign, Siemens, and Visa, blending technical troubleshooting, CRM-driven account planning, and executive business reviews to drive retention and expansion. Her background in front-end implementation and digital marketing gives her a hands-on edge when resolving product escalations, optimizing integrations (SSO, APIs) and improving platform adoption through tailored enablement. Sushma routinely leverages analytics and AI-driven insights to prioritize engagement and uncover growth opportunities, while also mentoring new CSMs on high-impact success practices. Notably, she has a pattern of owning the toughest escalations and turning them into roadmap feedback loops that improve product reliability and customer satisfaction. Based in Bengaluru, she combines technical fluency with strong stakeholder communication to translate usage data into measurable business outcomes.
9 years of coding experience
4 years of employment as a software developer
SSLC, SSLC at GGH school, MalleshwaramMaster's degree, COMPUTER AND INFORMATION SCIENCES AND SUPPORT SERVICES, Master's degree, COMPUTER AND INFORMATION SCIENCES AND SUPPORT SERVICES at Manipal University JaipurPUC, PCMB, PUC, PCMB at GGJ college MalleshwaramBachelor of Computer Application, Computer Programming, Specific Applications, 67, Bachelor of Computer Application, Computer Programming, Specific Applications, 67 at Dr Bhimrao Ambedkar Mahavidyalaya Indara Mau | Veer Bahadur Singh Purvanchal 2017 UniversityDiploma, Information science and Technology, Diploma, Information science and Technology at The Oxford College of Education, 1st Phase, J.P. Nagar, Bangalore -78.Github contributions (5)
sushmai/pythonprograms
Oct 2016 - Feb 2019
Contributions:171 pushes, 1 branch in 2 years 3 months
sushmai/sushma1.github.io
Jul 2019 - Feb 2022
Contributions:9 pushes, 1 branch in 2 years 7 months
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