Susie Solis
Technical Support Engineer at ScyllaDB
Colorado Springs, Colorado, United States
Summary
🤩
Rockstar🎓
Top SchoolSusie Solis is a seasoned Technical Support Engineer with over 20 years in the software industry and a recent focus on distributed databases and infrastructure at ScyllaDB following a strategic support role at HashiCorp. She combines deep hands-on troubleshooting with product-facing responsibilities—spearheading beta programs, liaising between customers and engineering, training teams, and producing technical documentation. Known for tenacity and a passion for learning, Susie emphasizes empowering customers through education to reduce repeat support and build loyalty. Her background spans consumer, corporate, enterprise, and reseller channels, giving her a broad perspective on real-world product fit and supportability. Based in Colorado Springs and grounded in business administration, she brings both technical empathy and process-driven leadership to support organizations.
6 years of coding experience
19 years of employment as a software developer
Bachelor of Business Administration - BBA, Bachelor of Business Administration - BBA at American InterContinental University
Github Skills (38)
build-configuration10
terraform10
partial10
cassandra9
scylla9
terraform-provider9
kubernetes-operator9
aws9
rest9
database9
operator9
azure-resource-manager9
azure9
cpp9
resource-manager9
Programming languages (8)
Github contributions (5)
susiesolis/null_resource
May 2022 - Oct 2023
Contributions:1 release, 9 pushes, 1 tag in 1 year 5 months
susiesolis/sentinel-demo
Aug 2019 - Feb 2020
Contributions:3 PRs, 4 pushes, 2 branches in 5 months
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