Summary
Suzanne Gagnon is a seasoned software engineer and Tech Support Manager with over 13 years of focused experience in device management, drivers, and tools development, currently leading customer-facing technical support at Polhemus. She designs and ships end-to-end software packages—SDKs, manufacturing and validation tooling, online help and installers—across Windows, embedded Windows CE, Unix and DSP platforms using C++, Python, assembler and more. Suzanne has held principal and managerial engineering roles since the 1990s, pairing deep low-level expertise with practical host application and database work. Off the clock she co-owns Blue House Farm, where she applies the same systems-thinking to sustainable livestock management, raw dairy and conservation of rare poultry breeds. That blend of rigorous engineering and hands-on agriculture underscores a pragmatic, full-lifecycle approach to problem solving and product reliability. Colleagues rely on her for technical depth, clear customer communication, and tools that make complex hardware dependable in the field.
13 years of coding experience
18 years of employment as a software developer
MS, Computer Engineering, MS, Computer Engineering at University of Massachusetts Amherst
BS, Math, CS, BS, Math, CS at Trinity College-Hartford