Taisiia Velyka
Customer Support Specialist at Ascendix Technologies
Neutraubling, Bavaria, Germany
Summary
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Senior🎓
Top SchoolTaisiia Velyka is a bilingual Customer Support Specialist based in Neutraubling, Germany, with eight years of experience bridging sales, legal administration, and technical support to enhance customer outcomes. Drawing on a background as a regional sales manager and legal assistant, she combines strategic relationship-building with attention to compliance and process detail to resolve escalations and optimize support workflows. At Ascendix Technologies she pairs hands-on customer communication in English and German with product testing, Azure DevOps bug tracking, and creation of training materials to turn feedback into development backlog items. Known for mentoring colleagues and running customer training sessions, she also produces financial reports and supports implementations, reflecting a rare mix of customer advocacy and operational discipline. Colleagues rely on her data-driven approach to spot trends and drive continuous improvement in fast-moving SaaS environments.
8 years of coding experience
4 years of employment as a software developer
Master's degree, Faculty of the Prosecutor’s Office, Master's degree, Faculty of the Prosecutor’s Office at Yaroslav Mudryi National Law University
English, German, Ukrainian, RussianProgramming languages (5)
Github contributions (5)
JustTaya/TreeVis
Mar 2019 - Jun 2019
Contributions:56 commits, 12 PRs, 48 pushes in 2 months
JustTaya/uniProjects_secondYear
Sep 2018 - Dec 2018
University projects for second year.
Contributions:2 releases, 4 PRs, 98 pushes in 3 months
spring-bootjavasecond
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