Tami Goodall is a seasoned technical writer and information architect with over 8 years of recent experience and a multi-decade career creating structured documentation for complex software and systems. She combines a creative artist’s sensibility with rigorous information modeling—DITA/XML, Markdown, GitHub, HTML—and a track record of improving accessibility and navigation in high-profile docs like Auth0’s. Comfortable in Agile, cross-disciplinary teams and global collaborations, she translates technical and procedural material into concise, engaging content while managing shifting priorities and deadlines. Her background spans product documentation, localization, training curriculum design, and content strategy, rooted in an early career at NASA JPL and decades leading documentation teams. Colleagues rely on her meticulous attention to language and data to produce clear user profiles and help systems that reduce support overhead and improve user outcomes.
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