Tatiana Andreeva
Director Of Customer Service at Emlid
Lisbon, Portugal
Summary
👤
Senior🎓
Top SchoolTatiana Andreeva is a customer service leader with eight years of experience building and scaling service-led support operations for complex technical products, currently serving as Director of Customer Service at Emlid in Lisbon. Rising through engineering and support roles—from Application Engineer to Head of Support—she combines deep technical knowledge in electronics, mechatronics and robotics with hands-on customer-facing problem solving. Tatiana designs processes that bridge product, engineering and users to reduce friction and accelerate issue resolution for hardware-software systems. Her background teaching robotics to children hints at a patient, pedagogical approach to documentation and onboarding. Fluent in turning technical complexity into usable support systems, she thrives in growth-stage environments where operational rigor and technical empathy meet.
8 years of coding experience
2 years of employment as a software developer
Bachelor's degree, Electronics and Nanoelectronics, Bachelor's degree, Electronics and Nanoelectronics at Samara State Aerospace UniversityMaster's degree, Mechatronics, Robotics, and Automation Engineering, Master's degree, Mechatronics, Robotics, and Automation Engineering at Peter the Great St.Petersburg Polytechnic University
English, Russian, Spanish, Portuguese
Github Skills (10)
accessories10
jinja210
qbcore-framework9
mkdocs9
documentation9
eagle9
act7
stl6
receiver6
barrage5
Programming languages (3)
Github contributions (5)
TatianaAndreeva/emlid-docs
Jun 2018 - Dec 2020
Contributions:52 pushes, 75 branches in 2 years 6 months
TatianaAndreeva/hardware
Jun 2018 - Jun 2019
STL and STEP files for Emlid devices and additional accessories
Contributions:2 PRs, 8 pushes, 2 branches in 1 year
stlaccessoriesadditionalemlid
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