Tavis Hall
Customer Satisfaction Lead - Dispute Operations (Secondment)
Sydney, New South Wales, Australia
Summary
👤
Senior🎓
Top SchoolTavis Hall is a customer-focused disputes specialist with 12 years’ experience, currently leading Customer Satisfaction for Dispute Operations at Commonwealth Bank where he manages complex credit card scheme escalations and aligns resolutions with Visa/Mastercard rules and regulatory requirements. He combines frontline casework and stakeholder coordination across Risk, Legal, Product and Operations with a data-driven approach—bringing receipts and analysis to support process and customer-focused change. Tavis has progressed from hands-on dispute handling to subject matter expert and seconded leadership, refining internal processes and training staff to improve outcomes for high-risk and sensitive customers. Before banking he ran a high-performing retail store through transition and KPI pressure, which honed his operational, people and supplier-management skills. Trained as a contemporary performance pianist, he brings discipline, attention to detail and a collaborative, composed presence to high-stakes dispute resolution.
12 years of coding experience
4 years of employment as a software developer
Bachelor of Performance (Contemporary), Piano, Bachelor of Performance (Contemporary), Piano at Australian Institute of Music
Github Skills (14)
ellipsis9
deprecated8
tooltips7
visualizations7
elasticsearch6
elastic6
observability6
npm6
kibana6
javascript5
selector5
topology2
kubernetes1
scheduler1
Programming languages (3)
Github contributions (5)
tavishall/SDSU_Antenna_Lab
May 2014 - Jan 2016
Contributions:3 commits, 1 push in 1 year 8 months
tavishall/aws_ec2
Jul 2021 - Feb 2022
Contributions:9 pushes, 2 branches in 7 months
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