andrewthomas92
Technical Support Engineer
Summary
🤩
RockstarTechnical Support Engineer with three years of hands-on experience in customer-facing support, currently serving as Support Engineer II at Grafana. Skilled at diagnosing complex issues in observability and monitoring stacks, they bridge technical troubleshooting with clear communication to reduce time-to-resolution. Comfortable working across logs, metrics, and dashboards, they have practical exposure to production incidents and improving support processes. Known for translating engineering concepts into actionable guidance for customers and internal teams, they steadily convert recurring problems into long-term fixes. Their background at Grafana suggests an affinity for open-source ecosystems and collaborative problem-solving.
3 years of coding experience
Github Skills (16)
monitoring10
elasticsearch10
logging10
data-visualization10
visualization10
observability10
dashboard10
prometheus10
grafana10
influxdb10
go10
visualize10
business-intelligence10
analytics10
mysql10
Programming languages (2)
Github contributions (4)
andrewthomas92/testdb
Jul 2023 - Jul 2023
Contributions:3 pushes, 1 branch in 1 day
grafana/grafana
Dec 2022 - Jan 2025
The open and composable observability and data visualization platform. Visualize metrics, logs, and traces from multiple sources like Prometheus, Loki, Elasticsearch, InfluxDB, Postgres and many more.
Contributions:1 PR, 1 push, 1 branch in 2 years
visualizeobservabilitybusiness-intelligencegrafanaprometheus
Find and Hire Top DevelopersWe’ve analyzed the programming source code of over 60 million software developers on GitHub and scored them by 50,000 skills. Sign-up on Prog,AI to search for software developers.